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6 Major trends in HR shared services

Trends in HR shared services is now according to market demand now a days. In several businesses, the HR department is given an extensive order to keep up with new market demands.

Therefore, the creation of appropriate HR operations or company secretary Singapore procedure is a vital aspect, and in my opinion, a requirement for a good HR setup. When we say efficient, we refer to an HR shared services organization that provides managers and employees. A type of platform that is client-focused, flexible, cost-effective, reliable HR and company secretary Singapore services.

Major trends in HR shared services
Major trends in HR shared services

In this article, we will focus on six major developments in HR shared vices organizations.

#1 Service to one’s self

Employee self-service in some way is now a fact for most businesses. In certain ways, these self-service options for workers (new, existing, and retirees) do provide simple data change opportunities, guidance on where to go for what, and the availability of applicable policies. Few businesses have expanded these programs to a larger marketplace or expanded their service offerings.


Nonetheless, it is what best practice firms have done or are doing now. Not shocking when you consider that 60-70 percent of HR in many businesses is transactional in terms of time and expense, from contract preparation to employee release. If businesses will mitigate these actions by offering self-service options for administrators and staff in as many operations as possible, they would be able to save a lot of money.

#2 The one and only contact point

Most businesses now have a back office that focuses on complex HR services activities. These are often organized by location and/or region. More and more businesses are seeing the value of pooling their HR transactional skills and capacity into a single global HR joint service organization. For all HR-related queries and assignments, this body may serve as the first point of touch for managers and staff. This method of organization makes it easier for administrators and staff to know where to go and to get the resolution rate and responsiveness they need.


This principle, which has been used for decades in other areas of industry, has clear benefits such as better utilization of expertise, allowing HR business partners to concentrate on business value add operations, reducing time spent by managers and staff on HR transactional matters, continuity, and cost-effectiveness. Most specialized HR shared services organizations provide resources through a centralized point of touch that includes an HR platform, a second-tier contact center, and third-tier professionals that are all assisted by cutting-edge technologies. The HR service delivery model is also known as the HR service delivery model.

#3 Fully integrated services

After speaking with a number of firms, I discovered that HR providers would range from basic to advance in terms of service delivery. For all medium to big businesses have a payroll department, whether it be in-house or outsourced.

An HR support organization can also provide certain simple HR administrative and data functions. Highly successful HR support organizations, on the other hand, make the most of their potential by providing the broadest range of services available.


HR joint infrastructure is responsible for both HR solutions, process development, and a full range of transactional resources such as learning, recruitment, reward, talent acquisition, HR data & analytics, accounting, organizational data management, and more in more mature organizations.

HR support organizations are increasingly giving fact-based guidance to HR Center of Expertise such as reward and talent. Giving input on the success of their policies, for example, and thereby encouraging change in the larger HR environment.

#4 Making the most advanced technology

HR, like many other corporate functions, has been using technologies and frameworks for decades. Typically, the HRIS landscape consists of either a comprehensive enterprise system with HR modules or a dedicated HR system with best-of-breed add-ons for individual HR fields like incentive, creativity and learning. Furthermore, numerous HR departments employ their own specialist programs. All of these larger organizations are now grappling with the legacy of this disjointed system environment and are preparing to take the next step by implementing an automated HR approach, which is frequently cloud-based.


Many of these options are mobile-friendly. As a result, managers and staff, as well as HR experts, will complete HR tasks or ask HR questions at any time and from any place. Best-in-class businesses streamline their HR systems and take advantage of emerging technology to develop and streamline HR offerings.

#5 Analytics and data

HR data and analytics are being pointed to as one of the big developments in HR for good reason. Often as a part of the broader ‘big data’ movement in the industry. Of course, the concept is not recent, as are many existing trends. There was a significant push for fact-based people management in the 1990s.


This has also been done in many fields of HR over time, such as executive compensation and performance management. Despite the fact that there are specialist areas in HR that have evolved in more fact-based decision-making, the wider concept of designing and delivering HR data and analytics that can specifically add value to important business decisions is still lagging behind other business functions.


The failure to obtain accurate and relevant standard data is explicitly responsible for HR falling behind and just now catching up. HR departments are increasingly capable of completing this mission because they have prompt access to standardized data through their streamlined HR solutions and HR joint service organizations, as well as data professionals to interpret the data.

#6 Manage like a company

Many of us would argue, correctly that HR is the company, or to be more exact, that HR, like any other feature, is an integrated part of the business. The argument, however, implies that HR is in charge of running the feature as a company secretary Singapore expert.

This is especially true for HR support organizations. HR shared services will consume a significant portion of the overall HR budget and a significant number of HR professionals, depending on the scale of the company.


Effectively leading these organizations necessitates a high level of corporate acumen. This area’s maturity is still rising but at a breakneck pace. Many HR shared services have some kind of business acumen and procedures.


Since 2013, WLP Group, a dependable and trustworthy top accounting service provider in Singapore, has provided a wide range of flexible Singapore payroll services. They also provide Human Resource management solutions to businesses of all sizes and sectors.

Our committed team is able to provide expert advice and assistance in the areas of HR shared and company secretary Singapore services, bookkeeping services, and outsource payroll Singapore for your business.

Professionalism, data security, compliance, and prompt delivery of our payroll services to our respected customers are all priorities at WLP Group. Contact us now for more details.



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