3 mins read

What is a Good NPS Score? Unveiling the Metrics of Customer Satisfaction

In the ever-evolving landscape of business, customer satisfaction stands as a paramount metric. Understanding how customers perceive your product or service is not just a matter of vanity; it’s a strategic necessity. Net Promoter Score (NPS) is a metric that has gained prominence in this pursuit, providing a quantifiable measure of customer loyalty and satisfaction. […]